Our Commitment: 

We strive to provide the best possible service in financial, accounting, tax, secretarial, and business consulting. However, if you’re not completely satisfied, please reach out to us immediately. 

Resolving Your Concerns: 

  • Contact Us: You can express your concerns through an email escalation process, which will be reviewed within 48 hours. 

Alternatives to Refunds: 

  • Service Change: If your needs change, you can opt to switch to a different service within 60 days of your initial payment. The unused portion of the initial payment will be applied towards the new service, excluding completed work, government fees/taxes, and third-party payments. 

Refund Policy: 

  • Advance Payment: Aanoor Global allocates portions of your payment based on service milestones. Completed tasks are non-refundable due to the time invested. 
  • Government Fees/Taxes & Third-Party Payments: These are non-refundable as they are paid on your behalf. Aanoor Global is only liable for the service fee received. 

Claiming a Refund: 

  • Contact Senior Management: Our team will try to resolve your concerns and complete the service. 
  • Refund Request: You can request a refund through your CRM account within 60 days of payment. Claims after 60 days are void. 
  • Processing Time: Refunds are processed within 3-5 business days after confirmation of bank details. 

Important Notes: 

  • Refunds are only granted if Aanoor Global demonstrably fails to fulfill its obligations. 
  • Approved or completed services are non-refundable. 
  • Aanoor Global strives to complete the service. If you’re still dissatisfied, deductions will be made for completed work and government/third-party fees. 
  • Increased government fees/taxes due to rejections, resubmissions, or refiling are not covered by the standard policy. You are responsible for such additional costs. 
  • Delays caused by factors beyond our control (e.g., government approvals, web platform issues) are not covered by the refund policy. 
  • Force majeure events (e.g., natural disasters, acts of war) also exclude refunds and service interruptions. 


Changing your mind or personal circumstances does not constitute a valid reason for a refund as work is already underway.